Privacy Policy

1. Introduction

PetRxPress ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ("Site") or make a purchase. By using the Site, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

• Purchase information: name, email address, shipping address, and payment details when you place an order (processed securely through Shopify)
• Newsletter signup: email address when you subscribe to our newsletter
• Contact information: name and email when you reach out to customer support

Information Collected Automatically

• Analytics data: pages visited, time on site, referral source, and general browsing behavior via Google Analytics (GA4)
• Device information: browser type, operating system, screen resolution, and device type
• Cookies: small data files stored on your device to improve your browsing experience (see Section 6)
• IP address: used for analytics and fraud prevention; we do not use this to personally identify you

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmation and shipping update emails
• Send promotional emails and newsletters (if you opted in)
• Analyze site traffic and usage patterns to improve our website
• Prevent fraudulent transactions and protect against unauthorized activity
• Respond to customer service inquiries
• Comply with legal obligations

4. Third-Party Services

We share your information with the following third-party services to operate our business:

Each third-party service has its own privacy policy. We encourage you to review their policies for details on how they handle your information.

5. Data Retention

6. Cookies

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal data (subject to legal obligations)
• Opt-out: unsubscribe from marketing emails at any time using the link in each email
• Do Not Sell: we do not sell your personal information to third parties

To exercise any of these rights, contact us at support@petrxpress.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through Shopify's PCI-compliant payment infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.